Important: Custom Products
Since all our products are custom-made to order, we cannot accept returns for change of mind. However, we stand behind the quality of our products and will address any manufacturing defects or errors.
- Manufacturing defect in the product
- Printing error or quality issue
- Wrong product delivered
- Damaged during shipping
- Missing items from order
- Change of mind after order placed
- Incorrect size selection (not a manufacturing defect)
- Color variation within acceptable range
- Design file quality issues
- Orders placed with incorrect information
Refund Process Timeline
Report Issue
Contact us within 7 days of delivery with photos
Review
Our team reviews your request
Decision
Refund approved or replacement offered
Processing
Refund initiated to original payment method
Completion
Amount credited to your account
- 1Contact Us Within 7 Days
Email us at hello@melangebox.com with your order number
- 2Provide Evidence
Include clear photos showing the issue with the product
- 3Describe the Issue
Explain what's wrong with the product in detail
- 4Wait for Review
Our team will review and respond within 2-3 business days
Original Payment Method
Refunds are processed to the original payment method (credit card, debit card, UPI, etc.). Processing time: 5-7 business days.
Wallet Credit
Opt for instant credit to your Melangebox Creator wallet for faster resolution and use on future orders.